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Complete maintenance

Maintenance service

Recommended every 4 to 6 years depending on your behaviors, climate and the different complication of your timepiece. The main purpose will be to safeguard the accuracy, original appearance and long life of your watch.

This service includes the following steps:

  • Dismantling the case and movement
  • Overall analysis of the different mechanisms
  • Cleaning of all components with special machine
  • Control and replacement, if necessary, of all worn parts
  • Reassembly and lubrication of the movement with needed controls
  • Reassembly of the case, checking functions, precision and power reserve
  • Control appearance and water resistance

Warranty

The work and parts changed (except battery*) are guaranteed for 2 years.

 

Exceptions to Parmigiani Fleurier ́s international service guarantee

The guarantee excludes:

  • Loss, or theft, or damage caused by acts of god such as fire, flood and natural disasters, and events of war.
  • Any defects caused by improper use, negligence, accident or fair wear and tear, or by any technical intervention carried out by not authorized service center.
  • Any defects resulting from the addition of one or more accessories not originating from Parmigiani Fleurier S.A.
  • Consequential loss resulting from use, lack of accuracy, non-operation or any other fault of the product.
  • the life of the battery.

No claim for damages or for subsequent cancellation of the sale or for subsequent reduction of the price will be considered.

 

This guarantee is subject to Swiss law.

Water resistance service

Water resistance service

This service involves the restoration of the water-resistance, opening and dismantling of the watchcase. Recommended every 2 years to maintain optimum protection.

This service includes the following steps:

  • Dismantling the case
  • Ultra-sound cleaning
  • Change of gaskets and all needed components linked to water-resistance
  • Battery change and control of the movement
  • Reassembly of the case, water-resistance and function control
  • Fitting the bracelet

Warranty

The work and parts changed (except battery*) are guaranteed for 2 years.

Exceptions to parmigiani fleurier ́s international service guarantee

The guarantee excludes:

  • Loss, or theft, or damage caused by acts of god such as fire, flood and natural disasters, and events of war.
  • Any defects caused by improper use, negligence, accident or fair wear and tear, or by any technical intervention carried out by not authorized service center.
  • Any defects resulting from the addition of one or more accessories not originating from Parmigiani Fleurier S.A.
  • Consequential loss resulting from use, lack of accuracy, non-operation or any other fault of the product.
  • the life of the battery.

No claim for damages or for subsequent cancellation of the sale or for subsequent reduction of the price will be considered.

 

This guarantee is subject to Swiss law.

Freshening up case and bracelet

Freshening up case and bracelet

This service requires a complete disassembly of the watch by a specialist and water resistance control in order to restore the original appearance of your timepiece.

During lifetime of your watch, this operation can be therefore only repeated between 3 to 5 times upon the depth and impact of the scratches. 

This service includes the following steps :

  • Dismantling of the case
  • Freshening up of the case and bracelet/buckle
  • Ultra sound cleaning
  • Exchange of gaskets and all water resistance components if necessary
  • Exchange of the battery and electronic controls (quartz movement)
  • Assembly of the watch, water resistance control and function of the watch
  • Fitting the bracelet

Warranty

The work and parts changed (except battery* and polishing) are guaranteed for 2 years. 

Exceptions to Parmigiani Fleurier ́s international service guarantee

The guarantee excludes:

  • Loss, or theft, or damage caused by acts of god such as fire, flood and natural disasters, and events of war.
  • Any defects caused by improper use, negligence, accident or fair wear and tear, or by any technical intervention carried out by not authorized service center.
  • Any defects resulting from the addition of one or more accessories not originating from Parmigiani Fleurier S.A.
  • Consequential loss resulting from use, lack of accuracy, non-operation or any other fault of the product.
  • the life of the battery.

No claim for damages or for subsequent cancellation of the sale or for subsequent reduction of the price will be considered. 

 

This guarantee is subject to Swiss law.

International service guarantee

International service guarantee

The service warranty covers work carried out on your Parmigiani Fleurier watch to rectify operating faults attributable to interventions performed over a period of 2 (two) years from the invoice date of the service provided, in accordance with the conditions of this warranty.

If your Parmigiani Fleurier watch suffers an operating fault attributable to an intervention performed during the warranty period, we will repair it free of charge. In this event, we ask you to contact your nearest authorised Parmigiani Fleurier retailer or the aftersales service of the manufacture which will advise you of the procedure to follow.

Exceptions to Parmigiani Fleurier ́s international service guarantee

The guarantee excludes:

  • Loss, or theft, or damage caused by acts of god such as fire, flood and natural disasters, and events of war.
  • Any defects caused by improper use, negligence, accident or fair wear and tear, or by any technical intervention carried out by people not authorised by our manufacture.
  • Any defects resulting from the addition of one or more accessories not originating from Parmigiani Fleurier s.a.
  • Consequential loss resulting from use, lack of accuracy, non-operation or any other fault of the product.
  • The life of the battery.

No claim for damages or for subsequent cancellation of the sale or for subsequent reduction of the price will be considered.

This guarantee is subject to swiss law.

All applicable implied warranties, including the implied warranty of merchantability and of fitness for a particular purpose given to you by law are hereby limited in duration to the duration of this guarantee. Under no circumstances will Parmigiani Fleurier be lialable for any indirect consequential damages of any kind.

Some states do not allow limitations on how long implied warranties last, or exclusions, or limitations of incidental or consequential damages, so exclusions or limitations mentioned may not apply to you. This guarantee gives you specific legal rights and you may also have other rights which may vary from state to state.

Parmigiani Fleurier obligation is strictly limited to repair as expressly stated in this limited guarantee. Your authorized Parmigiani Fleurier retailer carries sole responsibility for any other guarantees.

International guarantee

International guarantee

Parmigiani Fleurier SA guarantees your Parmigiani Fleurier timepiece against any manufacturing fault for a period of 3 (three) years from the date of purchase and any non horological "Parmigiani" product for a period of 2 (two) years from the date of purchase under the terms and conditions of this guarantee.

The international guarantee applies only if the "Parmigiani" product has been purchased from a seller authorized by Parmigiani Fleurier sa and that the defective product be presented with a guarantee card attached to the product duly filed, dated and signed by the authorized seller. If your Parmigiani Fleurier product shows manufacturing defect fault during the applicable guarantee period, we undertake to repair it without charge. In this event, we ask you to contact your nearest authorized Parmigiani Fleurier retailer or the aftersales service of the manufacture which will advise you on the procedure to follow.

Limitations and exceptions to Parmigiani Fleurier ́s international guarantee

The guarantee is excluded in the following cases:

  • Any defects caused by improper use, by reference to the nature of the product or recommendations from Parmigiani Fleurier sa, negligence, accident or fair wear and tear ( in articular with respect to the battery, watch bracelets in leather or rubber), or by any technical intervention carried out by any person not authorized by our manufacture.
  • Any defects resulting from the addition of an accessory not originating from Parmigiani Fleurier SA.
  • Consequential loss resulting from use, lack of accuracy, non-operation or any other fault of the product.
  • The life of the battery.

No claim for damages or for subsequent cancellation of the sale or for subsequent reduction of the price will be considered.

This guarantee is subject to swiss law.

All applicable implied warranties, including the implied warranty of merchantability and of fitness for a particular purpose given to you by law are hereby limited in duration to the duration of this guarantee. Under no circumstances will Parmigiani Fleurier sa be lialable for any indirect consequential damages of any kind.

The terms of this guarantee do not affect consumers’ rights against the seller to mandatory guarantees acknowledged by the laws of the states of where the sale of the Parmigiani products took place. Some states do not allow limitations on the duration or the exclusions of implied warranties or of incidental or consequential damages, so exclusions or limitations mentioned in this international guarantee may not apply to you. This guarantee gives you specific legal rights and you may also have other rights which may vary from state to state.

Parmigiani Fleurier SA’s obligation is strictly limited to repair as expressly stated in this limited guarantee. Your authorized Parmigiani Fleurier retailer alone carries sole responsibility for any other guarantees.